D.B.A.  Baker College (Michigan), 2015.
Specialization:  Higher education administration

At-risk student perceptions of business and administration services in the role of college retention: An exploratory case study
112 pages. UMI #: 3702773
Citation, Abstract & Full text in ProQuest Dissertations & Theses Database

Retention rates are a continual battle for colleges and universities across the United States. The problem remains that institutioins are struggling with retention rates and a continued theme heard from new students is that they are not being given the support from the front-end administration which could ultimately impact their overall success. It is imperative to understand what causes the retention rates in a Midwestern college to allow for the encouragement of graduation and a successful attainment of career for this college population. The purpose of this case study was to better understand the perceptions of impoverished students with regards to the business and administration services of Midwestern community college and the effect of these services on their overall retention. The theoretical framework used was based on Bandura’s social learning theory and social presence theory. A sample of 25 incoming freshmen students completed a demographic questionnaire (in order to determine if they meet the impoverished student guidelines), and a random sampling of 10 impoverished students were invited for an individual interview. Research questions explored what impacts the perception of business and administration services has on the student, if treatment varies based on financial status, and what additional supports would help students remain in school. Data were collected from the interviews with the participants. Findings indicated that impoverished community college students are confused with regards to courses needed for completion, have limited exposure to their academic advisor, rely on family members or friends to facilitate the admissions process, and would like to have a success coach built into their higher educational experience. This study is important for community college administrators to address and eliminate hurdles for impoverished, at-risk community college freshmen.

• Bernice Folz, Ph.D., Chair 
• Peggy Houghton, Ph.D.
• Helen Bojarczyk, Ph.D.