D.B.A. Baker College (Michigan), 2021.
Specialization: Management; Labor relations
Employee Retention to Support the Federal Aviation Administration's Detroit TRACON Facility
131 pages. UMI #: 28416935
Citation, Abstract & Full text in ProQuest Dissertations & Theses Database
A problem of employee transfers exists within the Federal Aviation Administration, specifically at the Detroit TRACON, in Romulus, MI. This problem leads to additional costs due to constantly training new personnel. The purpose of this qualitative case study was to explore the relationship between employee development, employee morale, and employee retention. These factors can work together to effectively attract new talent as well as retain experienced workers within an organization. The theoretical framework supporting the problem was Maslow’s Hierarchy of Needs regarding employee retention and Herzberg’s Two-Factor Theory to attract new talent for an organization and how leaders of all organizations can use satisfiers to outweigh dissatisfiers to positively influence retention. Research questions addressed how employee morale is related to retention at the Detroit TRACON facility, how managers can create an environment where employees feel valued, what engages employees while in the workplace, and how development opportunities can increase retention at the Detroit TRACON facility. The research population consisted of participants who had left or transferred from air traffic facilities over the past 5 years and who either transferred to Detroit TRACON or left Detroit TRACON within the last 5 years. From this research population, a sample of 10 was randomly chosen. The analysis of the data was organized by the research question and related Interview Questions. Themes were developed from the analysis of this data for each research question. The results of the study indicated that improved morale can have a positive influence on employee retention. An employee’s level of engagement within the workplace is influenced by leadership within the organization as well as by the overall workplace environment.