D.B.A.  Baker College (Michigan), 2022.
Specialization:  Business administration

Impact of integrating enterprise resource planning with supply chain management
126 pages. UMI #: 29397242
Citation, Abstract & Full text in ProQuest Dissertations & Theses Database

There is a problem in achieving optimum efficiency due to the absence of manufacturing business process integration with the ERP system used by the XYZ Corporation distribution unit in its supply chain management (SCM). The purpose of this basic qualitative research was to explore the technology gap between the manufacturing unit and the distribution unit in SCM. Newbert’s resource-based view (RBV) theory highlighted the process of achieving a competitive advantage by integrating business processes with the ERP system to meet organizational performance. Research questions focused on the benefit of manufacturing business process integration with the ERP system used by the distribution unit that will improve communication and collaboration throughout the supply chain management. Research questions emphasized how the integration will improve the visibility of the manufacturing business processes, how sharing information may enhance the communication and collaboration between the two departments, and what training the manufacturing department needs to use the ERP system. Basic qualitative research was chosen for this research because of the exploratory nature of business process integration with ERP systems. The convenience sample consisted of 12 individuals who work in the XYZ Corporation’s manufacturing, distribution, and IT departments. A researcher-developed set of open-ended survey questionnaires was used as the instrument for this research. The data were analyzed by developing themes from the participants’ responses through interpretation and categorizations. The significance of this basic qualitative research was to illustrate the importance of integrating manufacturing business processes with the ERP system used by the distribution unit to improve communication, collaboration, and the sharing of information throughout the supply chain management.

• Peggy Houghton, Ph.D., Chair
• Mary Dereshiwsky, Ph.D.
• Mark Griffin, Ph.D.