Ph.D - Higher Education; School Administration - 1997, Walden University
Curriculum development and review principles using a Total Quality Management process at Baker College of Owosso
UMI AAT 9726353
This case study focused on the changes and implications of Total Quality Management (TQM) in the curriculum development and curriculum review processes within Baker College of Owosso, Michigan. The study revealed new insights that can be studied and related to other similar environments. In addition, the study will help other institutions begin to understand the intricacies of TQM principles applied to similar open-systems environments. This study lends credence to the idea that noting successes and failures of other TQM environments can be very beneficial to similar institutions or organizations that are attempting to incorporate TQM principles.
This study used the naturalistic inquiry process (Lincoln & Guba, 1985) to evaluate a TQM work team that used the TQM process to improve the design of the program curriculum development and the curriculum review processes. The members of this team united to pursue a common goal--to make the curriculum design process easier and quicker to implement for all the Business Administration Department. Furthermore, the TQM processes may ensure quality curriculum programs and develop team leadership skills consistent with the broader goals and expectations of the Business Administration Department at Baker College.