DBA - Leadership Studies - 2002, Nova Southeastern University, Fort Lauderdale, Florida
H. Wayne Huizenga Graduate School of Business & Entrepreneurship Center
Transformational, Transactional, And Laissez-Faire Leadership Paradigm At ABC Company's Medical Claims Processing Center
UMI AAT 3069485
Transformational leadership theory has been researched in an assortment of business, educational, and government arenas. The current study consists of 195 respondents and utilizes the Multifactor Leadership Questionnaire 5X-Short form (MLQ 5X-Short) as developed by Bass (1995). The MLQ 5X-Short was utilized to determine the effects of perceived supervisory leadership style, (i.e. transformational, transactional, and laissez-faire) on perceived leader effectiveness, employee extra effort, and employee satisfaction.
Multiple regression techniques along with correlation analyses were utilized to measure the independent variables of transformational, transactional, and laissez-faire leadership with the dependent variables of leader effectiveness, employee extra effort, and employee satisfaction. The transactional leadership variable is comprised of idealized influence (attributed), idealized influence (behavioral), inspirational motivation, intellectual stimulation, and individualized consideration. The transactional leadership variable is comprised of contingent reward, management-by-exception (active), and management-by-exception (passive). The laissez-faire leadership variable or a lack of leadership is a single item variable.
The present study concludes that transformational leadership contributes more to the dependent or outcome variables than does transactional and/or laissez-faire leadership. Given the findings of the present study, the applicability of transformational leadership paradigm has been clearly demonstrated for the medical claims processing arena.
Additional Publication to be added to website: 2002
The article information is as follows: Tillquist, A.R. “Health Insurance Discounts for Employees Practicing Healthy Lifestyles” A paper accepted for publication in a future edition of SAM Management In Practice 2010.