D.B.A. Baker College (Michigan), 2017.
Specialization: Business administration; Management
Technology use in a human resource department
120 pages. UMI #: 10288044
Citation, Abstract & Full text in ProQuest Dissertations & Theses Database
Human resource (HR) departments are facing increasing challenges in a competitive and changing job market. The escalation of technology in the workplace has provided both opportunities and difficulties for hiring skilled employees. The focus of this study was the effects of technology on HR departments’ efforts to attract and retain qualified candidates regarding technology used in their departments, as well as improve the hiring process and skills HR professionals believe are necessary to use technology effectively. A mixed-method exploratory design, triangulating both quantitative and qualitative data, was used with a sample of 60 Michigan-based HR managers, generalists, and specialists who completed an online questionnaire designed by the researcher. Six hypotheses related to the 4 research questions were tested using Excel and PHStat2 add-in to perform ANOVAs (single factor), Tukey-Kramer tests, and Cronbach’s alphas. Two of the 6 hypotheses were rejected. Participants differed significantly, based on the size of the organization they worked for, about whether a human resource information system (HRIS) is better than traditional methods in terms of hiring practices, and whether HRIS is more helpful than traditional methods in delivering information relating to job openings. Results of the study could improve the ability of HR professionals to manage the hiring process more efficiently, thereby improving the quality of new hires and increasing an organization’s ability to retain employees.