D.B.A. Baker College (Michigan), 2017.
Specialization: Business administration
The underutilized resource: Factors affecting efficient use of the internal audit department
245 pages. UMI #: 10265118
Citation, Abstract & Full text in ProQuest Dissertations & Theses Database
This study addressed the problem that the internal audit department was being underutilized within the studied organization. The relationship between the internal audit department and information systems (I/S) division was the primary focus of this study. The researcher conducted a qualitative case study of the relationship between these two departments and answered the following research questions: What factors affect the current relationship between the internal audit department and I/S division on the internal audit process, and how do these factors affect the relationship between the internal audit department and I/S division? Face-to-face semistructured interviews were conducted with 14 employees from the studied organization. The participants were chosen using the convenience sampling method among those who had direct knowledge of internal auditing within the studied organization. The data were analyzed using Mayring’s qualitative content analysis, resulting in six themes. The internal audit department’s roles and responsibilities must be clearly defined and communicated throughout the organization. internal auditors should have the proper knowledge and education to audit the I/S division. Effective communication is important to maintaining a collaborative working relationship. Teamwork has a positive impact on collaboration between internal auditors and I/S personnel. Leadership style impacts collaboration between the two departments, and leadership support is vital to a successful relationship between internal auditors and I/S personnel. These themes all connect with each other and had an impact on the effective use of the internal audit department.
Incorporating a sound quality assurance improvement program (QAIP) that covers all aspects of the internal audit activity would improve effectiveness of the internal audit department and add value to the organization.