D.B.A.  Baker College (Michigan), 2024.
Specialization:  Information technology; Health care management; Organizational behavior; Occupational psychology; Management

The impact of human-computer interaction on healthcare employees’ productivity and job satisfaction
159 pages. UMI #: 31766372
Citation, Abstract & Full text in ProQuest Dissertations & Theses Database

In an era of rapidly evolving digital landscapes, healthcare employees’ work experiences are increasingly shaped by their interactions with technology. Grounded in the Technology Acceptance Model, Activity Theory, and Job Characteristics Theory, this phenomenological study investigated how human-computer interaction impacts healthcare employees’ productivity and job satisfaction. Three research questions guided this inquiry: how do healthcare employees perceive the usability of information systems and its influence on their job efficiency; how do they experience autonomy within technology-enhanced work environments; and how do they perceive the feedback they receive in workplaces integrated with technology? Employing a qualitative methodology, the study conducted semi-structured interviews with non-clinical employees in a healthcare setting. Thematic analysis of the transcribed data identified that clear, user-friendly interfaces improved perceived efficiency and engagement; greater autonomy in system use enhanced feelings of empowerment; and timely, constructive feedback fostered more positive attitudes toward technology adoption. These findings suggest that refining system design, encouraging user agency, and providing meaningful feedback can improve healthcare employees’ digital experiences and, by extension, their overall performance and job satisfaction. The recommendations drawn from these results aim to guide organizational strategies for optimizing digital work environments, thereby indirectly supporting improved healthcare delivery.

• Steve Reynolds, Ph.D., Chair
• Na Li, Ph.D.
• Mary Dereshiwsky, Ph.D.